FAQ
What does your website do?
Our website specializes in selling men’s and women’s sexy toys. We are dedicated to providing high-quality products for your pleasure.
How can I contact you?
You can contact us via email at [email protected] or by phone at +1(213)9771586
Where are your toys made?
Our products are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly!
What do your products come with?
All of our vibrators come with a USB charging cable and a user manual. Wall adapters are not included for any of our products.
How do I create an account?
Click the “Register” button at the top right corner of the homepage, fill in the required information, and submit.
How do I update my personal information?
Log in to your account, go to the “Account Settings” page, edit your personal information, and save the changes.
What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
How do I choose the right product for me?
We provide detailed product descriptions and categories. You can choose the right product based on your needs. If you need assistance, feel free to contact our customer service team.
Do you have a mobile app?
Currently, our website supports mobile browsing, so you can conveniently shop on your phone or tablet.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers.
How do I view and manage my orders?
Log in to your account and go to the “Order History” page to view and manage your orders.
How do I cancel an order?
Please contact customer support ( [email protected]) or by phone at +1(213)9771586 as soon as possible, and we will assist you with canceling the order.
How do you protect my personal information?
We use advanced encryption technology to ensure the security of your personal information and comply with our privacy policy.
Will you share my information?
We will not share your personal information without your consent. Please refer to our privacy policy for more details.
How do I check the status of my order?
Log in to your account and go to the “Order History” page to check your order status.
What shipping options do you offer?
We offer standard and expedited shipping. Standard shipping typically takes 7-15 business days, while expedited shipping takes 3-5 business days.
How can I track my order?
After your order is shipped, we will send a tracking number via email. You can use this number to track your order on the shipping company’s website.
How do I request a return?
Log in to your account, go to the “Order History” page, select the order you want to return, and click “Request Return.”
What is your return policy?
We offer a 30-day return policy. Items must be in their original packaging and unused.
What should I do if I encounter a technical issue?
You can contact technical support via email [email protected] or by phone at +1(213)9771586.
How do I report an error or issue?
Please send a detailed description of the error or issue, along with relevant screenshots, to [email protected]. Our team will address it as soon as possible.
